PDF Ebook The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities, by Tina Kuhn
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The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities, by Tina Kuhn
PDF Ebook The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities, by Tina Kuhn
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AMAZON BESTSELLER IN COMMUNICATION IN MANAGEMENT #1 NEW RELEASE IN BUSINESS CONFLICT RESOLUTION & MEDIATION How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader. In The Manager's Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles. This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.
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Product details
Hardcover: 224 pages
Publisher: Greenleaf Book Group Press (February 5, 2019)
Language: English
ISBN-10: 1626345899
ISBN-13: 978-1626345898
Product Dimensions:
6.3 x 1.1 x 9.1 inches
Shipping Weight: 1.1 pounds (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
8 customer reviews
Amazon Best Sellers Rank:
#136,380 in Books (See Top 100 in Books)
Communication in today's hyper-connected workplace necessitates state of the art communication, internally and externally. Today's digital, social media-driven world, however, seems to have lost some of the basics of communication, and that's where Ms. Kuhn's book is of the highest importance. Through sharing her ideas on proper communication, in person and through various media, she has written the textbook for the early Twenty-first Century in organizational communication. It should be required reading for every manager in today's corporate, governmental and small business organizations.
Ms. Kuhn's book is a clear, concise roadmap for dealing with difficult personalities and effective communication in the workplace. It is a must read for managers, and helpful for anyone that has to communicate with a boss, co-worker, or lead a team. She taught me how to focus my conversations to not only make them more productive, but also how to create unity even in the midst of conflict. This book provides multiple strategies for rapid conflict resolution and effective communication.
I won a copy of this in a Goodreads giveaway and it has not affected my review.This delivered on the promise in the title and gave me a whole toolkit of different ways to communicate and tips for tailoring to different kinds of people. The best thing about this book is that it is full of scenarios where a business interaction goes poorly, followed by a scenario that resolves the issues using the recommended techniques. It's a great model to help you think through your own situations. I also found useful the thorough breakdown of different communication techniques, different personality types, and different leadership styles, with discussion of advantages and disadvantages.I think this will be useful to anyone trying to be a more effective communicator and team member, not just for managers - I'm not currently in a management position but my past management experience helps me with the big picture perspective and with managing myself, especially when my current supervisors use the laissez-faire style.Ultimately, this was a well-organized and highly structured book filled with useful techniques, and I know I'll be returning to it for reference frequently.
Tina's book is a must read for any individual who strives for success both in the business and personal arenas. Written in a precise and clear style, this book is a "how to" guide to managing the communications in your life that might have seemed unmanageable. Tina presents real life scenarios to illustrate challenging situations and personalities in the workplace that are easily recognizable. Her book presents simple tools and techniques for achieving successful outcomes. Not only are these models highly effective in creating a productive workforce, they easily translate into many other arenas. As a forensic vocational specialist, I feel well armed to enter the courtroom and communicate clearly and effectively. Tina's book will take its well earned place in my referral library.
This is a must read for anyone who is looking to communicate effectively with the people around them who are directly or indirectly involved in their life. Thanks Netgalley for the eARC. I particularly loved the section of do's and don't's in this book because it serves as a reminder of the factors to bear in mind.
I have found this book has given me practical and easy to understand tools for a range of difficult types of people: Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. This book gives you tools for email, text, and formal written communication as well as provides the tools for being an effective and compassionate communicator. I am going to use this book’s techniques not only for business but also for dealing with those difficult personalities on a personal basis.
Some employees bring more with them than their resume. Ms. Kuhn presents a 360 approach to recognizing and managing difficult personalities that can negatively impact otherwise productive teams. Knowing how to communicate effectively with each of the personality types identified in her book adds a whole new dimension to a manager's leadership ability and overall success within his or her organization. This book provides those tools.Aside from knowing employee personal styles, this book reminds us that the best leaders must also know their own approach to communicating and managing. Honest self-assessment is as important as knowing who it is your are managing. Tina has provided an outstanding communication guideline for being a better leader and building better relationships wherever they are found.
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